iSupplier Service Management

Oracle® iSupplier Portal is the enterprise application that structures all supplier communication through a secure, Internet-based portal. It is a key component of Oracle Advanced Procurement, the integrated suite that dramatically cuts all supply management costs.

Lower Costs and Improve Supplier Service with Online Collaboration

Phone calls, faxes, and emails with supplier’s waste time introduce errors and create latency in your supply chain. Oracle iSupplier Portal makes you and your suppliers more efficient with a powerful platform for online collaboration. Suppliers access the latest information including purchase orders (POs), delivery information and payment status. The rich two-way collaboration enables suppliers to submit change requests, process ship notices, review payments and update profile data. They can also submit work confirmations and use purchase order details to create online invoices. You get better service, lower processing costs and relief from routine supplier inquiries. So your buying organization has time to focus on what really matters – getting more savings.

Using Oracle iSupplier Portal you can:

• Create closed-loop procure-to-pay collaboration
• Simplify fulfillment and payment
• Efficiently ramp and maintain suppliers

☑ Create Closed Loop Purchase Order Collaboration

Get improved service, eliminate routine inquiries and even offload inventory management by sharing information with suppliers online.

Eliminate Routine Supplier Inquiries

Repetitive supplier inquiries are bothersome and a drain on your Purchasing staff. Oracle iSupplier Portal eliminates them by giving suppliers self-service access to up-to-date information. Suppliers can view each order in its entirety, including any associated attachments, and can easily print out a PDF copy. Any changes to an order are instantly available on iSupplier Portal, with a full audit trail of previous changes. Suppliers can also access real-time information about blanket purchase agreements, complex work agreements or contracts with drill-down access to all associated orders. For orders that were negotiated using Oracle Sourcing or Oracle Procurement Contracts, suppliers can check agreement terms and bind purchasing documents with an electronic signature. Following submission of their invoice, suppliers can track payment schedules to help with cash flow management. So suppliers are more responsive to your needs, while your Purchasing staff is freed from time-wasting routine inquiries.

Easily Manage Order Changes

Routine change management represents another drag on Purchasing staff. Oracle iSupplier Portal manages supplier-initiated change requests, so you and your suppliers are always on the same page. Suppliers request PO changes online, from splitting a shipment to modifying order details such as quantity, delivery date, and supplier part number. By establishing specific tolerances, the purchasing team can enable some requests to be approved automatically or they can opt to divert the change request to the original requester rather than burdening a buyer. Approved changes propagate to the purchasing document, creating formal and auditable revisions. With iSupplier Portal, both buyer and seller have immediate access to all of the information they need to manage and track change.

Reduce Inventory Requirements with Vendor Managed Inventory and Consignment Support

Oracle iSupplier Portal reduces inventory cost through Vendor Managed Inventory(VMI) processes that let authorized suppliers manage inventory for you. By accessing your forecasts, on-hand stocks and in-process shipments, suppliers can initiate replenishment on your behalf. The software also makes consignment relationships easy for you and your suppliers by providing visibility into consigned inventory and any transactions that affect it, from procurement to payment. Oracle iSupplier Portal data also improves the accuracy of your planning and scheduling, further reducing inventory levels while avoiding stock-outs.

☑ Simplify Fulfillment and Payment

Reduce receiving problems with online Advance Shipment Notices, capture savings with online invoicing and improve service from suppliers by sharing performance metrics.

Accelerate Receiving with Advance Shipment Notices

Real-time delivery management helps your organization avoid receiving problems. Through the user-friendly iSupplier Portal web interface, suppliers can enter Advance Shipment Notices (ASNs) online to make sure you are prepared to receive shipments. Higher-volume suppliers can use spreadsheet upload to create multiple complex ASNs at a time. Details can include lot, serial number & License Plate Number information. When the shipments arrive at your company, you can quickly and accurately receive using information from the ASN. If your organization manages the inbound transportation of goods, the supplier can upload routing requests to indicate when the goods will be ready for pickup. Oracle iSupplier Portal provides the real-time information you and your suppliers need to execute more efficient fulfillment and receiving.

Better Management of Contracts for Services with Complex Payment Terms

To help control the procurement of large-scale complex services such as construction, research and engineering, and project outsourcing, iSupplier Portal allows suppliers to review and execute against complex payment arrangements that may include milestone payments, progress payments, advances, retainage, and recoupment. Suppliers can review contractual deliverables for the project and their associated progress payments. They will be able to create work confirmations in order to trigger the payment authorization process.

Streamline Payment with Online Invoicing

Most organizations still receive many supplier invoices via paper or fax – requiring error-prone and expensive manual re-keying. With iSupplier Portal’s online invoice creation, suppliers select purchase order lines, add any attachments and update key information such as freight costs, tax, and other miscellaneous charges to easily create accurate invoices. Invoices are automatically matched to open purchase orders, ensuring compliance to all policies, and any exceptions are noted and routed appropriately. Suppliers can also be enabled to enter invoices that do not have an associated PO.

Oracle iSupplier Portal provides visibility to payment status for all invoices and provides a messaging capability that can be used to process any disputes that may arise from documents that have been placed on hold. This greatly reduces calls to your Purchasing and Payables departments. Oracle iSupplier Portal lowers the cost of the invoicing process to create a win-win for you and your suppliers.

Improve Service Levels and Track Performance through the Supplier Scorecard

Buying organizations can drive performance improvements from their suppliers by giving them access to graphical scorecards that track performance against key indicators. Both the supplier and the buyer are able to perform comparison across supplier sites, trend data over various time periods and collect results by time period.

☑ Efficiently Ramp and Maintain Suppliers

Bring suppliers onboard quickly with web portal access and online registration. Maintain them easily with self-service profile updates.

Ramp Suppliers Quickly with Portal Access

When more suppliers collaborate online, more efficiency gains are passed onto your organization. Yet most enablement programs are limited to suppliers with expensive, complicated electronic messaging infrastructure. Oracle iSupplier Portal removes barriers to collaboration because suppliers need nothing more than a web browser to get on board. Buyers (and not system administrators) can register new supplier users or send out invitations to new users, under comprehensive security privileges. Alternatively, responsibility for the management of user accounts can be delegated to suppliers, removing the administrative burden from the buying organization. Once approved, new supplier users have issued password credentials and can immediately access all purchasing and payables information.

The unique supplier registration capability allows buyers to configure the information that prospective applicants need to provide in order to help you locate new and better sources of supply. This can include custom questionnaires that capture specific information about a supplier’s capabilities, corporate ethics, certifications, and suitability for future sourcing events. Once approved, suppliers are immediately available for RFI’s, RFQ’s, or other invitations to tender.

Easily Maintain Supplier Records with Self-Service Profile Management

Your supplier master can contain information about thousands of suppliers and can quickly become out-of-date. To make sure your supplier information is accurate; Oracle iSupplier Portal lets suppliers update their own profiles online. Both current and prospective suppliers can maintain profile data: including contacts, addresses, business classifications, goods and services information and payment information like banking details. Your buying organization can approve or reject these changes, modify supplier profiles or update other attributes such as purchasing terms through a single supplier management user interface.

For those suppliers that provide products that appear in catalogs for employee requisitioning, content can be uploaded and maintained online. Suppliers can also update item attributes – including delivery capacity and lead-time – subject to Purchasing approval. Approved updates flow to the Approved Supplier List (ASL). So you can make planning decisions and sourcing allocations based on the most current supplier and item data.

Complement Electronic Transaction Delivery

By enabling electronic transaction delivery in addition to iSupplier Portal’s browser interface, you can provide effective collaboration options to your entire supply base. Oracle supports a wide variety of standards-based XML and EDI messages for business documents such as purchase orders, acknowledgments, ship notices, and invoices. These can be routed to any number of suppliers through a single connection to the Oracle Supplier Network or by establishing multiple direct connections to each separate supplier. This electronic transaction delivery is normally conducted with a small segment of your supply base; typically high volume suppliers with sophisticated IT systems

Oracle E-Business Suite — The Complete Solution

Oracle E-Business Suite enables companies to efficiently manage customer processes, manufacture products, ship orders, collect payments, and more—all from applications that are built on unified information architecture. This information architecture provides a single definition of customers, suppliers, employees, and products—all aspects of the business. Whether one module or the entire Suite is implemented, Oracle E-Business Suite enables procurement professionals to share unified information across the enterprise and make smarter decisions with better information

• Supplier collaboration for complex goods and services
• Advanced supplier change order management
• PO status tracking
• Non-PO self-service invoicing
• Invoice dispute resolution
• Improved receipt, invoice and payment inquiry
• Catalog authoring for suppliers
• Flexible self-service supplier registration
• Supplier setup user interface incorporating enhanced profile management tools
• Supplier managed user maintenance
• Supplier scorecard integration
• Integration with Oracle Supplier Network Identity Broker