Tax Management

Oracle Enterprise Taxation and Policy Management Self Service is a pre-built commercial-off-the-shelf web self-service solution. The solution is developed using world-class Oracle Fusion technology to provide a modern self-service platform. It is pre-integrated with Oracle Enterprise Taxation and Policy Management but is built using open standards that allow for integration with non-Oracle and custom legacy application so provide uniform citizen-facing services in a complex heterogeneous IT environment. Oracle Enterprise Taxation and Policy Management Self Service includes a comprehensive set of pre-built self-service features, designed and built specifically for public sector revenue management authorities.

Benefits:

Oracle Tax Management provides the following benefits:

Customer Satisfaction

Users can access information and services instantly – anytime, anywhere. Any customer issues are resolved immediately.

Operational Efficiency

  • Works across all revenue products, interoperable with Oracle, non-Oracle, and custom legacy applications
  • A pre-built solution, without of the box features to reduce the time to implement, and reduce maintenance and support costs
  • Reduces call center and walk-in volumes
  • Improves voluntary compliance through taxpayer and citizen education

Enterprise Self Service Solution

Oracle Enterprise Taxation and Policy Management Self Service can be easily connected to Oracle, non-Oracle, and custom legacy enterprise applications. The solution is built using Oracle Fusion Middleware, including SOA BPEL process manager provides a comprehensive, standards-based and easy to use foundation for creating, deploying and managing cross-application business processes with both automated and human workflow steps.

Key Features:

  • Comprehensive, pre-built citizen self-service
  • Built on a world-class Oracle Fusion technology
  • Guided web interviews and calculators for policy legislation assistance
  • Policies are configured by business analysts, in natural language, using Microsoft Word and Excel
  • Online ACH bank payments
  • Integration with Official Payments for credit card payment processing
  • Refund status requests
  • Configurable Service Requests with confirmation numbers