Finance Transformation at Customer: Streamlining Operations with Oracle ERP
About Client
Customer, a Santa Monica, CA based start-up company was established in 2006. In 2009, Customer released its debut title, League of Legends, to critical and player acclaim. It has become the most-played game in the world with over 120 million players every month. The company HQ is based in Santa Monica, California and 23 offices across the globe which includes Berlin, Brighton, Mexico City, Dublin, Hong Kong, Istanbul, Moscow, New York, St. Louis, Sao Paulo, Seoul, Sydney, Taipei and Tokyo.
Customer employs over 3200 people worldwide and does business transactions in over 60 countries in 25 different currencies. Customer Games is a video game publisher, developer, and eSports tournament organizer, is a fully owned subsidiary of Chinese conglomerate Ten Cents.
Objective / Challenges
Growing from a startup to a multi-billion-dollar global company in just 10 years, the customer faced major financial and IT challenges. With operations in 60 countries and 120 million players, managing billions of microtransactions, revenue recognition, and financial reporting became increasingly complex.
Running on 34 disconnected Microsoft Great Plains instances, the company struggled with connectivity, latency, and manual processes for accounting, reconciliation, and reporting. Limited reporting capabilities hindered business insights, spend management, and future investment decisions.
To streamline financial operations, reduce costs, and support continued growth, the company decided to implement a robust financial accounting, procurement, and reporting system.
Solution Implemented
The customer aimed to build a scalable, best-in-class system to streamline operations, support new business models like Free-to-Play and Esports, and enhance efficiency.
Through a Finance Transformation program, they planned to standardize global financial, procurement, revenue, and reporting processes while integrating Cloud HR. The goal was to replace manual workflows with automation and advanced reporting tools.
After evaluating multiple solutions, they selected Oracle for its capabilities. A multi-phase Oracle ERP roadmap was developed to implement these future-state enhancements.
Business Benefits
- Rapid Global Expansion: Enabled faster market entry in new countries.
- Regulatory Compliance: Ensured adherence to legal and statutory reporting across all operations.
- 500% Efficiency Boost: Eliminated manual, Excel-based financial processes.
- Streamlined Operations: Standardized business processes across global entities.
- Cost Savings: Centralized procurement for better cost management.
- Improved Decision-Making: Enhanced business intelligence for strategic growth.
